Privacy Policy

Your privacy matters

Feels Like Home is committed to protecting your privacy and handling personal information in a responsible and transparent way. This Privacy Policy explains how personal information is collected, used, stored and disclosed when you interact with this website or engage with our services.

By using this website or providing personal information, you consent to the collection, use and disclosure of that information in accordance with this Privacy Policy. You may withdraw your consent at any time by contacting us using the details below.

What personal information is collected

Feels Like Home may collect personal information including, but not limited to:

Name, email address and phone number
Information provided through contact forms
Information provided through the search questionnaire
Details about your housing needs, preferences, lifestyle and timing
Information shared through email or other direct communication
Website usage data, including pages visited and interactions
Technical information such as IP address, browser type and device information

Personal information is collected only where it is reasonably necessary to respond to enquiries or provide services.

How personal information is collected

Personal information is collected when you:

Submit a contact form
Complete the search questionnaire
Communicate with Feels Like Home via email or other channels
Interact with the website
Use tools embedded within the website, including Google Forms

Some information may also be collected automatically through analytics tools and cookies when you browse the site.

Where practical, you may interact with this website anonymously or using a pseudonym. If identification is required to provide a service, this will be made clear at the point of collection.

How personal information is used

Personal information may be used to:

Respond to enquiries and requests
Assess suitability for services offered by Feels Like Home
Provide renters support and buyers agent related services
Communicate about services, updates or changes
Improve website functionality and user experience
Meet legal or regulatory obligations

Personal information is not sold, rented or traded to third parties.

Third party services and tools

Feels Like Home uses third party services to operate the website and manage information, which may include:

Google Forms for questionnaires
Google Workspace tools for communication and document management
Website hosting and content management services
Website analytics tools

From time to time, additional tools or platforms may be used to manage enquiries, communication, scheduling or marketing. Any such use will be consistent with this Privacy Policy.

Some third party services may store data on servers located outside Australia. Reasonable steps are taken to ensure that any overseas recipients handle personal information in a manner consistent with Australian privacy standards.

Cookies and analytics

This website may use cookies and similar technologies to improve user experience, analyse website traffic and understand how visitors interact with the site.

Analytics tools may collect anonymous technical and behavioural information such as pages visited, time spent on the site and device type. This information does not personally identify you unless you choose to provide personal details through a form.

You can control or disable cookies through your browser settings, however doing so may affect how the website functions.

How personal information is stored and protected

Personal information is stored securely using reasonable administrative, technical and physical safeguards to protect against loss, misuse, unauthorised access, modification or disclosure.

Personal information is retained only for as long as necessary to fulfil its purpose or meet legal and regulatory obligations.

Accessing or correcting your information

You may request access to personal information held about you, or request corrections if the information is inaccurate, incomplete or out of date. Requests can be made using the contact details provided below.

Disclosure of personal information

Personal information may be disclosed where required or authorised by law, or where necessary to provide services requested by you. Feels Like Home does not disclose personal information to third parties for marketing purposes.

Data breaches

In the event of a data breach that is likely to result in serious harm, Feels Like Home will comply with its obligations under the Notifiable Data Breaches scheme, including notifying affected individuals and the Office of the Australian Information Commissioner where required.

Privacy complaints

If you believe your privacy has been mishandled, you may contact Feels Like Home using the details below. We will take reasonable steps to investigate and respond to your complaint.

If you are not satisfied with our response, you may make a complaint to the Office of the Australian Information Commissioner.

Changes to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to services, practices or legal requirements. The most current version will always be available on this website.

Contact details

If you have any questions about this Privacy Policy or how personal information is handled, please contact:

Feels Like Home
Email: [email protected]